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Book: The Big Book of Customer Service Training Games (Big Book Series) :: Zig Ziglar|Books :: Book
Date: Tuesday, 06 January, 2009 :: 14:42
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The Big Book of Customer Service Training Games (Big Book Series)
List Price: USD $24.95
from USD $8.00
Product Group: book
Manufacturer: McGraw-Hill
Studio: McGraw-Hill
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Editorial Review: Product Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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Reviews:
Average Customer Review: 
Summary: A useful way to train your people
Date: 2008-10-31 - 
Comment: Games are a great way to train people as the fun element helps the key learning points to be absorbed. This book provides a range of activities that you can dip into to liven up your customer service training. Experienced trainers/facilitators may not benefit as much from this title but it could give some new ideas or approaches. If nothing else it will stop your customer service training being boring!!
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'
Summary: csi review
Date: 2008-03-10 -
Comment: This book was full of fun and easy games. I was able to implement the games while conducting a customer service class. The participants enjoyed the games and it really made the class move along quicker and I received the participation I was looking for. Great for small groups.
Summary: Good for basics
Date: 2007-10-10 - 
Comment: Likely best for entry level through mid level customer service. Enough exercises to get your folks "thinking" and focused on improved communications - a huge piece of excellent customer service.
1 of 1 people found the following review helpful:
Summary: The Big Book of Customer Service Training Games (Big Book of Business Games)
Date: 2007-04-11 - 
Comment: This would be a great book for a new trainer, but not for a seasoned professional. There are not enough "fun" games in this book. Many of the games are just meant intiate a discussion about a topic. I was under the impression that the games would be more interactive.
1 of 2 people found the following review helpful:
Summary: Best for active customer service training and seminars
Date: 2006-10-05 -
Comment: Pick and choose as you wish. It added spice and enthusiasm to my meirc customer service training in dubai.
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